Terms of Service
Terms of Service
Welcome to Silleni — a women’s comfort brand dedicated to providing high-quality, stylish, and cosy products designed to make you feel your best every day. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
Introduction
These Terms of Service (“Terms”) apply to your use of the Silleni website (the “Site”) and any purchases made through it. By accessing the Site or placing an order, you confirm that you have read, understood, and agreed to these Terms.
If you do not agree with any part of these Terms, please do not use our Site or services.
Eligibility
To shop with us, you must:
• Be at least 18 years old or have permission from a parent or guardian.
• Provide accurate and complete information when placing an order.
• Use our Site for personal, non-commercial purposes only.
Products and Orders
• Product Descriptions: We aim to provide accurate descriptions of our products, but slight variations in colour, design, or texture may occur.
• Availability: All orders are subject to availability. If a product is out of stock, we will inform you as soon as possible and offer a refund or alternative product.
• Pricing: Prices are listed in GBP (£) and include VAT where applicable. Delivery charges are additional and will be displayed at checkout.
• Order Confirmation: Once you place an order, you will receive an email confirmation. This does not guarantee acceptance of your order — we reserve the right to cancel orders due to errors, suspected fraud, or stock issues.
Payment
We accept the following payment methods:
• Credit and debit cards (Visa, Mastercard, etc.)
• PayPal
• Apple Pay / Google Pay
Payments are processed securely. We do not store your payment details.
Shipping and Delivery
• Free Fully Tracked Shipping Worldwide
• Delays: We are not responsible for delays outside our control, such as postal strikes or customs hold-ups.
Returns and Refunds
We want you to love your purchase, but if you’re not completely satisfied:
• You have 30 days from receiving your order to request a return or exchange.
• Items must be unworn, with tags, and in their original packaging.
• Refunds will be processed within 10 working days of us receiving your returned item.
Certain items, such as underwear or personalised products, may be non-returnable for hygiene reasons. Please review our Returns Policy for full details.
Your Use of Our Site
You agree not to:
• Use the Site for illegal purposes.
• Disrupt the Site’s security or functionality.
• Copy or distribute our content without permission.
We reserve the right to suspend or terminate your access if you breach these Terms.
Intellectual Property
All content on this Site, including logos, images, and product designs, belongs to Silleni and is protected by copyright laws. You may not use our intellectual property without prior written consent.
Liability
We are not responsible for:
• Indirect or consequential losses.
• Any loss resulting from inaccurate information provided by you.
• Events outside our control, such as natural disasters or cyber attacks.
Our total liability for any claim is limited to the amount you paid for the product in question.
Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on our Site, and the date of the most recent update will be displayed at the top of this page.
Continued use of our Site after changes are posted means you accept the revised Terms.
Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
Contact Us
If you have any questions about these Terms, please get in touch at :
sillenihelp@gmail.com
We’re always here to help — because your comfort is our priority.